Importing Tickets in Helpdesk

Importing tickets in Helpdesk is easy and can be done by uploading an XLS or XLSX. file

Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Importing Tickets in Helpdesk:

- * From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel




- * On the Tickets page, click the ellipses menu icon at the top left corner.


- * Select Import from the ellipses dropdown options.




- * On the Import Tickets page, Download the sample file.




- * Enter the necessary field on the Sample File




- * Category name: This must be the same as the ticket categories you have added to the helpdesk app.


- * Subject: Write a subject for the ticket


- * Message: Write an explanation for the ticket.


- * Save the file as XLS or XLSX.


- * Upload your file to Akaunting.


- * Click Import and wait for a few seconds. This may vary depending on the size of the data.

You’ll receive a sidebar notification, and once the upload is completed, a confirmation will be sent to your email.

Learn more about Importing or Exporting on Akaunting

Updated on: 23/03/2025