Replying To Tickets in Helpdesk

Replying to tickets in Helpdesk is simple and easy to use. You can leave comments and replies on tickets created by clients.



Note: To use the Helpdesk features, you need to Install or Purchase the Helpdesk App.

Replying To Tickets in Helpdesk

- * Akaunting User


- * Client/Customer

Akaunting User

- * From your Akaunting Dashboard, Click Helpdesk on the Navigation Menu Panel




- * View the list of Tickets.




- * Click a Ticket to View the details page.


- * Click New Reply. A message box pops up.




- * Type in the message box and click Confirm to save the reply.

If you tick the Internal Note checkbox, the message will be available only to invited users/team members and not on the Client Portal.


- * After clicking Confirm, your new reply will be listed in the Replies section of the ticket details page.



Note: Replies with a padlock indicate that they are internal and cannot be seen by the client on the client portal.

Whenever you want to add a reply, click “**New Reply.**“

Client/Customer

- * From your Client Portal Dashboard, Click Helpdesk on the Navigation Menu Panel


- * On the Tickets list page, Select a Ticket




- * Click New Reply on the ticket details page




- * A message box pops up. Type in the message box and click Confirm to save the reply.




- * After clicking Confirm, your new reply will be listed in the Replies section of the ticket details page.

Updated on: 23/03/2025